The "Participation Age" & Brand Engagement | Spin Creative
The “Participation Age” & Brand Engagement
Mar 2014 11

Many marketing professionals are calling today’s advertising era the “participation age,” a time in which marketers are seeking the online engagement of its customers to stay competitive and ahead of the curve. Google and Advertising age recently conducted some research that we found very relevant to our video marketing work here at Spin Creative. This research examined how people engage with brands online, as well as the opposite: how brands engage with their consumers.

Here are some of the key findings from that research.

  • Engaged consumers buy more products. This alone should give you an idea of why it’s so important to do everything possible to engage a wide variety of online users. Research shows that the more a person engages with a brand, the more often they buy products online. A group called “hyper engagers,” people who engage with brands at least once a week, reported by far the highest online purchase rates. The other groups, engagers (engage with brands less than once a week) and traditionalists (avoid online engagement) had much lower online purchase rates.

 

  • Social recommendations matter. Engagers and hyper-engagers are much more likely to become involved or engaged with a brand if people they know recommend that brand to them. This makes it important to regularly monitor your reviews and testimonials.

 

  • Active companies on social media retain their customers. Companies that actively manage their online interactions with consumers were less likely to lose customers to competitors than companies that do not actively manage their online interactions or companies that do not prioritize engagement at all.

 

  • Online ads drive significant amounts of engagement. An overwhelming majority of hyper engagers reported that they use online ads to help make purchase decisions sometimes or often. More than half of engagers reported the same, and about 30% of traditionalists.

 

We highly recommend that you read the full study to get the full benefit of its findings, but this brief overview should give you a sense of the data it uncovered. While some of this information may seem like common sense, it should reinforce the idea that engagement is absolutely crucial to today’s marketing world. You must work with marketing and advertising professionals that understand how to draw and keep the interest of online consumers.

About Spin Creative
Spin Creative is a creative agency specializing in brand storytelling to engage, inspire and activate audiences. We design each project to engage viewers, increase audience reach and ultimately help power the success of a campaign, idea or brand.

If you need high impact advertising, digital and social brand storytelling to propel audience engagement, shoot us an email at contact@spincreativegroup.com or call us at 206.686.6278 (Seattle) or 415.767.3645 (San Francisco). Our offices are in Seattle and San Francisco but we travel all over the world for our clients.